Storable needs a Software Support Specialist to provide technical support and resolve complex issues for their customers.
Requirements
- Experience with SaaS.
- Experience utilizing CRM systems, Salesforce preferred
- Familiarity with G Suites (i.e. Google Docs, Google Sheets, Gmail etc.)
- Familiarity with HTML coding and domain DNS settings (Godaddy)
- High-Speed Internet required.
Responsibilities
- Primarily communicate on the phone with clients to understand their questions and/or concerns and register incidents received phone in the CRM system.
- Utilize existing Knowledge Base articles or other reference materials to resolve incidents.
- Investigate and resolve incidents with no known solution.
- Troubleshoot technical issues with clients using learned product knowledge and support processes.
- Collaborate with other team members to assist them with resolution of incidents.
- Contribute and update our Knowledge Base and Communities.
- Handle interruptions well and move between tasks with ease while still meeting deadlines.
Other
- Bachelor's degree in Business Applications, Computer Science, or a related field is desired but not required.
- At least 2 years on-the-phone customer support experience, technical support position preferred.
- Excellent phone skills, which include actively listening and developing effective questioning techniques to resolve issues.
- Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances.
- Ability to follow department processes and procedures.
- Must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IA, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY
